Policy

# Furnishio — Customer Policy

*Please read carefully before placing your order.*

## 1. Customization Disclaimer

All our sofas and furniture are made-to-order based on the size, colour, and fabric you select. Because every piece is custom-built:

- The final product may vary slightly from the photo or video shown to you on our catalogue, website, or social media, due to differences in size, colour, and fabric selected.
- Fabric colours may appear slightly different in person compared to on-screen, due to screen/lighting differences and natural fabric batch variation.
- Changing the dimensions of a design can alter its proportions, cushioning depth, or overall look compared to the reference image.
- Wood grain, leather texture, and natural material patterns are unique to each piece and will not be identical to the sample shown.

By placing a custom order, you acknowledge and accept that the delivered product is a custom interpretation of the reference design/photo/video, not an exact replica.

## 2. Order Confirmation & Advance Payment

- All custom orders require an advance payment of **[50%]** of the total order value to begin production.
- Orders are confirmed only after advance payment is received and design/fabric/size specifications are signed off by the customer.
- Once production has started, the specifications (size, fabric, colour, design) cannot be changed.

## 3. Production & Delivery Timeline

- Standard production time for custom orders is **2–3 weeks** from the date of order confirmation.
- Delivery timelines are estimates and may vary due to fabric availability, workshop load, or logistics.
- Customers will be notified in case of any delay beyond the estimated timeline.
- Delivery is handled by our third-party logistics vendor. We will assist customers in getting a delivery quotation from them; alternatively, customers may contact the vendor directly and pay them directly for delivery.

## 4. Cancellations

- **Orders cannot be cancelled once placed.** As soon as an order is confirmed, we begin processing it immediately — fabric is ordered and cut, and production starts — so cancellation is not possible at any stage after booking.
- The advance payment is non-refundable once the order is placed.

## 5. Returns & Exchanges

- **No returns or exchanges** are accepted on any order, custom or otherwise.
- The only exception is genuine **damage** — either a manufacturing defect or damage that occurred in transit (see Section 6). In such cases we will repair or replace the affected item.

## 6. Manufacturing Defects & Transit Damage

- Please inspect your furniture at the time of delivery in front of the delivery team.
- Any transit damage must be reported **within 24 hours** of delivery, with photos/video, to qualify for repair or replacement.
- Manufacturing defects (frame, stitching, mechanism) are covered under warranty (see Section 7) and will be repaired or replaced at no cost.
- Complaints raised after 24 hours for transit damage, or after use, will be assessed on a case-by-case basis and may not be eligible for free repair.

## 7. Warranty

- Frame: **[X years]** warranty against manufacturing defects.
- Foam/cushioning: **[X months]** warranty against sagging beyond normal use.
- Mechanisms (recliners, sofa-cum-beds, etc.): **[X year(s)]** warranty on moving parts.
- Warranty does not cover normal wear and tear, misuse, fabric fading due to sunlight exposure, water damage, or damage caused by pets/children.
- Warranty is valid only with original proof of purchase.

## 8. Fabric Care & Maintenance

- Follow the fabric care label/instructions provided at delivery.
- Avoid direct sunlight exposure for extended periods to prevent fading.
- Use recommended cleaning agents only; harsh chemicals may damage fabric or leather.
- Professional cleaning is recommended once every **[6–12 months]**.

## 9. Colour & Fabric Sampling

- We strongly recommend viewing physical fabric swatches at our showroom before finalizing your order.
- Fabric swatches shown in-store are the most accurate representation of the actual product; digital images are for reference only.

## 10. Payment Terms

- We accept [cash / UPI / bank transfer / card] payments.
- Full and final payment is due before or at the time of delivery, unless otherwise agreed in writing.
- Furniture will not be dispatched for delivery until full payment is received.

## 11. Showroom & Contact

- Suncity Showroom — 9000238212
- Gachibowli Showroom — 6303838212
- For queries, complaints, or warranty claims, contact us at [phone/email/WhatsApp].

*Furnishio reserves the right to update these policies at any time. The policy in effect at the time of your order applies to that order.*